Regardless of our job titles or positions, we are all consumers. How often do you become frustrated or fail to find a resolution to your issue when you contact a call center (centre) or customer service desk? More often than should be acceptable? The customer service provided by any call center (centre) is a direct reflection on the company it supports. Customer service agents ARE the company as they interact directly with its customers

Outsourced customer service solutions are used by companies all over the world; however, the “model” has changed very little in 30 years.

Call center outsourcing solutions are plentiful; unfortunately, the “model” has changed very little in 30 years. Apollo blake is unique.

Many people may look at outsourcing customer service simply as a cost. Big mistake. Proper customer care outsource solutions should not just focus on maintaining revenue but assisting in its growth.

In the competitive global environment today, most companies are obligated to outsource their call center (centre) activities with pricing as a major consideration - Apollo blake understands this situation.

Apollo blake is the premiere call center (centre) in Mauritius. We are a specialized call center (centre)/contact center (centre) that provides tailored customer care and back office (BPO) solutions for businesses who needs, services or products inherently require a specialized touch.

A component of Apollo blake’s outsourcing solutions is web-based help desk. In Mauritius, we have been operating web-based help desks for clients for many years. Web-based help desk offerings are growing for many companies – and outsourcing this activity is becoming prevalent.

For many companies, business process outsourcing (BPO) is the appropriate answer.

Service … is our state of mind. Apollo blake call center/BPO in Mauritius is a provider of service. Though each solution is different and unique according to each specific client, the focus is simple - service the customer.

For many companies, offshore outsourcing their customer service function is the appropriate answer. An old, but wise saying, “leave it to the experts” still holds true today for any company.