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Blog Archive 2019


Customer Service in 2019 and the Future

It’s a common phenomenon and one you give us feedback on regularly. Whether you run a large or a small business, most of your customers are more demanding than ever. These 21st century patrons of yours are armed with more information than they’ve ever had before. They communicate, share and comment on that information through rapidly expanding social media communities. They also have more options, more choice, and their expectations of the service you provide are rising all the time.

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