BPO in Mauritius - Apollo blake's General Manager Vik Sonatun in the interview with Nikiwe - Rad

Since 2008, Apollo blake’s call center (centre) in Mauritius has been servicing a global clientele on 5 continents providing customized services through phone, email, technical, live chat, social media, and back office (BPO) support.

Although technological advances today offer a multitude of non-voice channels to communicate with your customers, there will always exist a need for many companies to maintain an inbound call center (centre) solution. Apollo blake’s customized inbound call center (centre) solutions from Mauritius have been supporting happy customers for a decade.

There is, however, one huge problem I see time and time again across far too many companies who “measure” customer satisfaction: once you find out, what are you going to do with it?! If you don’t have an empowered process in place, enterprise-wide, which can affect the changes needed to make the required improvements … then do not even bother.