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Help Desk Technician

  • Ebene Links Building E43, Avenue de la Canelle, Ebene City (Opposite to IVTB School)

Job Description

Key Responsibilities

Monitor system performance, stability and troubleshoot issues by ensuring optimal uptime and reliability.

Ensure customer satisfaction by respecting Service Level Agreement

Maintain High-quality documentation

Collect, register & solve the different issues from the external clients through specific platform(s)

Crisis management - Responsive assistance in a crisis situation

 

Qualifications & Experience

At least an HSC 

Good knowledge of MS Office - IT qualifications A Plus

A minimum of 1 year of experience in the IT field & customer service environment

Outstanding communication skills both in English and French (Written & Spoken)

Excellent documentation skills

Excellent problem-solving and critical thinking skills

Ability to work independently and as part of a team

Self-motivated, positive attitude and customer-focused

Ready to work on weekends, public holidays and night shift (NEED TO BE FLEXIBLE)

Ability to learn quickly in a fast-paced environment as well as proactive

Hardworking with a ‘’Can Do’’ attitude