Key Responsibilities
Monitor system performance, stability and troubleshoot issues by ensuring optimal uptime and reliability.
Ensure customer satisfaction by respecting Service Level Agreement
Maintain High-quality documentation
Collect, register & solve the different issues from the external clients through specific platform(s)
Crisis management - Responsive assistance in a crisis situation
Qualifications & Experience
At least a Diploma in IT or equivalent
A minimum of 2 years of experience in the IT field & customer service environment
Outstanding communication skills both in English and French (Written & Spoken)
Excellent documentation skills
Excellent problem-solving and critical thinking skills
Ability to work independently and as part of a team
Self-motivated, positive attitude and customer-focused
Ready to work on weekends, public holidays and night shift (NEED TO BE FLEXIBLE)
Ability to learn quickly in a fast-paced environment as well as proactive
Hardworking with a ‘’Can Do’’ attitude
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